Title : Actionable PerformanceMeasurement - A Key to Success
Author : Marvin T. Howel
Publisher : Tata McGraw-Hill
Price : Rs.299/-

Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.

Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical, and/or business planning a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”

Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators’ effectiveness.

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Title : Change to Strange
Author : Daniel M Cable
Publisher : Publishing
Price : Rs.350/-

To achieve sustained competitive advantage, you must create and deliver something that’s valuable, rare, and hard to imitate—and you can’t do that with a run-of-the-mill workforce. Your workforce needs to be strikingly different, obsessively focused on delivering on your unique value proposition. Compared with everyone else’s workforce, your people need to be downright strange!

This book is about everything it takes to build a workforce that’s strange and extraordinary enough to execute your most powerful strategies and your unique value proposition. It’s about understanding exactly how your workforce needs to be different… creating an end-to-end Strange Workforce Value Chain…implementing workforce systems that support your unique goals…establishing detailed metrics based on what makes you unique…using those metrics to drive clarity throughout your entire organization, and steer it toward success.

If you’re tasked with executing strategy through people, and “balanced scorecards” and “strategy maps” just haven’t been enough, take your next and greatest leap forward: make the Change to Strange.

Why “normal”workforces just won’t cut it anymore
Everyone says their people make the difference.
Most everyone’s wrong.

Create your strange workforce in four steps
Imagine, pinpoint your gaps, prioritize, and act.

What your customers must notice for you to win
Link your real performance drivers to specific workforce deliverables.

Rearchitect your workforce to break from the pack
Organize to get strategic results from the right people.

Leverage the magic of measurement
Implement metrics that work—and keep them working.