Understand the significance of effective negotiation.
Learn when and how to negotiate during customer interactions.
Navigate negotiations in both one-on-one and group settings.
Recognize the role of attitude in negotiation.
Develop winning long-term negotiation strategies.
Session content:
Definition and Concept of Negotiation
Persuasive Communication and Creating Dialogue
Types of Negotiation: Distributive, Integrative, Compromise
Negotiation Attitude and Mindset Management
Essential Skills for Negotiation: Listening, Analytical, Assertiveness
Fundamental Processes and Powers of Influence
Preparation Techniques: MDO/LAA/WOP/BATNA/ZOPA
Trading Concessions and Negotiation Strategies
Personal Action Planning
For Whom:
Sales Professionals
Customer Service Representatives
Procurement and Supply Chain Managers
Project Managers
Business Owners and Entrepreneurs
Marketing and Sales Professionals
Legal Professionals
Human Resources Personnel
Key Takeaways:
Equip yourself with the knowledge and confidence to provide impactful feedback.
Facilitator profile:
Mr Achal N Rangaswamy
Achal Rangaswamy is a veteran Sales and Marketing Professional.
He completed his Post Graduate studies from Delhi University, and is an Alumnus of the prestigious St Stephen's College.
On the professional front his last assignment was as President- Marketing with Bell Ceramics Ltd. Earlier he had been associated with top brands like Avery, Nelco, Xerox, USHA and Amtrex- Hitachi.
Rangaswamy was conferred the AMA - Zydus Cadila Marketing Man of The year Award, instituted by The Ahmedabad Management Association. He is an author of 5 books, on subjects like building a fulfilling career, managing time, and success in Selling.
He has travelled over 250 thousand km on his Enfield Bullet Bike.
He delivered a Tedx talk at IIM-Raipur in 2017 on the topic Discovering the Joy of Selling.
Achal Rangaswamy is now a highly respected Marketing Advisor and Sales Coach, who also helps professionals discover and upgrade themselves by not just making a living but Making a Life.
He has guided thousands of professionals from organizations as varied as Amul, Sintex, Hitachi, St Gobain Glass, Cera, Indian Oil, Wagh-Bakri, Tata Teleservices, Voltas, BHEL, Shapoorji Pallonji, and the TVS group.
He has also carried out many programmes for service based organizations like nationalized banks, insurance companies, and education providers.
Understand the significance of effective negotiation.
Learn when and how to negotiate during customer interactions.
Navigate negotiations in both one-on-one and group settings.
Recognize the role of attitude in negotiation.
Develop winning long-term negotiation strategies.
Madras Management Center
Name : Vinothkanna P
Mobile : 7395880426
Email : mma@mmachennai.org
Knowledge partner:
Equip yourself with the knowledge and confidence to provide impactful feedback.
Definition and Concept of Negotiation
Persuasive Communication and Creating Dialogue
Types of Negotiation: Distributive, Integrative, Compromise
Negotiation Attitude and Mindset Management
Essential Skills for Negotiation: Listening, Analytical, Assertiveness
Fundamental Processes and Powers of Influence
Preparation Techniques: MDO/LAA/WOP/BATNA/ZOPA
Trading Concessions and Negotiation Strategies
Personal Action Planning
Sales Professionals
Customer Service Representatives
Procurement and Supply Chain Managers
Project Managers
Business Owners and Entrepreneurs
Marketing and Sales Professionals
Legal Professionals
Human Resources Personnel
Mr Achal N Rangaswamy
Achal Rangaswamy is a veteran Sales and Marketing Professional.
He completed his Post Graduate studies from Delhi University, and is an Alumnus of the prestigious St Stephen's College.
On the professional front his last assignment was as President- Marketing with Bell Ceramics Ltd. Earlier he had been associated with top brands like Avery, Nelco, Xerox, USHA and Amtrex- Hitachi.
Rangaswamy was conferred the AMA - Zydus Cadila Marketing Man of The year Award, instituted by The Ahmedabad Management Association. He is an author of 5 books, on subjects like building a fulfilling career, managing time, and success in Selling.
He has travelled over 250 thousand km on his Enfield Bullet Bike.
He delivered a Tedx talk at IIM-Raipur in 2017 on the topic Discovering the Joy of Selling.
Achal Rangaswamy is now a highly respected Marketing Advisor and Sales Coach, who also helps professionals discover and upgrade themselves by not just making a living but Making a Life.
He has guided thousands of professionals from organizations as varied as Amul, Sintex, Hitachi, St Gobain Glass, Cera, Indian Oil, Wagh-Bakri, Tata Teleservices, Voltas, BHEL, Shapoorji Pallonji, and the TVS group.
He has also carried out many programmes for service based organizations like nationalized banks, insurance companies, and education providers.
